How to solve app Hang and Crash issue on Client Machine :: Windows 8 store apps -

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i had developed windows 8 app using c#,xaml.

development finished , app sent client.now problem app crashing on client machine crash not reproducible @ our end.so told client send event viewer log can insight it.

so client sent below information regarding crash extracted event viewer.

the program sonyliv.exe version 1.0.0.0 stopped interacting windows , closed. see if more information problem available, check problem history in action center control panel. process id: f54 start time: 01cf4736b70ce3f2 termination time: 35 application path: c:\program files\windowsapps\3b783157.sonyliv_1.0.0.8_x64__rgtht6n7rete4\sonyliv.exe report id: 19dfccdc-b32a-11e3-be7a-e9381cf07b0a faulting package full name: 3b783157.sonyliv_1.0.0.8_x64__rgtht6n7rete4 faulting package-relative application id: app

and below details regarding above crash.

- <event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <system>   <provider name="application hang" />    <eventid qualifiers="0">1002</eventid>    <level>2</level>    <task>101</task>    <keywords>0x80000000000000</keywords>    <timecreated systemtime="2014-03-24t07:58:41.000000000z" />    <eventrecordid>16479</eventrecordid>    <channel>application</channel>    <computer>ashwin</computer>    <security />    </system> - <eventdata>   <data>sonyliv.exe</data>    <data>1.0.0.0</data>    <data>f54</data>    <data>01cf4736b70ce3f2</data>    <data>35</data>    <data>c:\program files\windowsapps\3b783157.sonyliv_1.0.0.8_x64__rgtht6n7rete4\sonyliv.exe</data>    <data>19dfccdc-b32a-11e3-be7a-e9381cf07b0a</data>    <data>3b783157.sonyliv_1.0.0.8_x64__rgtht6n7rete4</data>    <data>app</data>    <binary>55006e006b006e006f0077006e0000000000</binary>    </eventdata>   </event>

can please understand above information can resolve issue.

i blocked @ issue last 10 days. please guide me problem.

thank you.

i know late still in case looking solution same.

i caught similar issue. figure out if method application not responding 5sec windows kill application.

so, did made run asyncronously.

in case want stuffs on ui thread:

var ignored = dispatcher.runasync(windows.ui.core.coredispatcherpriority.low, () => {     yourtimeconsumingmethod(); });

in case want stuffs in background (i.e. non ui operation) thread:

await task.run(() => yourtimeconsumingmethod());

note: if update ui stuff in second case, "the application called interface marshalled different thread."


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